FAQs
How do I pay for my boots?
We accept payment through all the major Visa and Mastercard credit and debit cards using Stripe. We also accept payment through PayPal. Bank transfer can also be arranged through contacting us on the following email address: premierboots@outlook.com
How can I be sure that the boots are the correct size?
All boots listed on our site will have the sizing of the boot in UK / US and where possible we will advise if the boot comes up small / too big (this information is only advised from manufacturer where possible). If you require any further information regarding the sizing please do not hesitate to email us at premierboots@outlook.com
Are your boots genuine?
All our products are checked over when they are received in order to ensure authenticity. All products listed on our site are 100% genuine.
Where do you post your boots to?
We only post our orders within the UK. This is due to uncertainty over import taxes and duties which we feel would be unfair to charge our customers.
If you are unsure about any of our shipping terms, do not hesitate to contact us as we are more than happy to help!
What courier do you use?
All orders are sent using Royal Mail services. They are all sent tracked and will require a signature upon arrival. A tracking number will be sent to yourself so you can stay up to date with the location of your boots.
How much is the delivery for the boots?
Standard UK Delivery is FREE (2-4 Working Days)
Express UK Delivery is £4.99 (1-3 Working Days)
Do you accept returns or offer refunds?
We are pleased to offer a 14 day return and refund policy. To be eligible for a return and refund, the product(s) must be returned to us in the original unused condition and packaging. As we are not affiliated with any of the brands we are unable to accept returns or offer refunds for any of the product(s) that are deemed faulty after use. Please note that older pairs tend to rip or tear after less use than newer models. This is due to the glue holding the soleplate and the upper becomes weaker over time. We therefore recommend that all pairs we sell are purchased as collectors item. Any use is made at the customer's own risk, therefore refunds cannot be offered.
Please note that all purchases of products displayed as 'Used' or 'As Good As New' cannot be returned and a refund will not be issued. Purchases of such products are made at the customers own risk. We understand the photos on our website may not display the product enough for our customers to understand the condition of boots, especially used pairs. If you feel unsure about the condition of the boots and feel you require more pictures, feel free to contact us.
Please contact us at the following email with your order number to arrange a return and refund: premierboots@outlook.com.
Can I cancel my order?
As a business we want to ensure our customers receive their boots as quickly as possible, therefore we aim to post all orders on the same day; next day at the latest. Because of this, we will only allow customers a 15 minute period to cancel their order after receiving their email order confirmation.
When do I need to place my order by for them to be posted same day?
In order to have your boots posted on the same day as the purchase, orders will need to be placed before 11am Monday to Friday. Orders placed after this time will be posted next working day at the earliest opportunity.